There are several 3rd party tools for this. Here are a few examples:
Argo - A BI tool that is fully integrated with Freshdesk and easy to get started with. Read more here
Klipfolio - A dashboard product that's integrated with Freshdesk straight out of the box. Read more here
Geckoboard - A dashboard product that is integrated with Freshdesk through the Zapier API. Read more here